Information on the Loan and Credit moratorium

Who can request it?

The holders must be:

• Workers who have become unemployed.

The family unit, whose income of all its members does not exceed, in the month prior to the request for the moratorium, in general:

When can you apply?

From 19 March up to 29/09/2020.

How can I tell whether I meet the requirements of the moratorium of the Royal Decree?

Use our simulator: you can quickly and easily check whether you meet the conditions to request the moratorium. The simulator is informative and not binding.

What documentation must be provided to make the request?

Number of people living in the home:

• Family book or document confirming a civil partnership.
• Certificate of registration of residents in the home, with reference to the time of presentation of the supporting documents and to the previous six months.
• Declaration of disability, dependency or permanent incapacity to carry out a work activity.

What happens when you are granted the mortgage moratorium?

How to apply

Submit the application through your branch or manager, along with the documentation detailed above. We will review everything and notify you of the approval or denial of the request.