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We continue to make great strides together

With PSD2, we've enhanced the security of your data. That's why you'll notice some changes in your online banking.

Complete security

When you authenticate your ID via the website or app, we'll ask you for an additional code.

How do I authenticate my ID now?

A better experience

All operations are signed with your mobile. If you still use a code card, it'll stop working soon.

Activate my signature

Keep in touch with the latest news

Very soon new services will be available via the app and website to make your life that much easier.

To take advantage of all this, you need to:

Keep your app updated with the latest version.

Sign your operations with your mobile using the Digital Signature.

What are the changes with PSD2?

When you access the website with your username
When you access the app

You're going to log in differently. How? How?

With your usual username and password.

But also by entering, a code we'll send to your mobile.

You'll normally have to log in like this. Also when you consult account movements that are more than 90 days old.

You'll only notice any changes if you sign your operations by receiving a text message. How do I log in?How do I log in?

With your usual username and password.

But also by entering a code you'll get on your mobile.

What are the changes with PSD2?

When you access the website with your username

You're going to log in differently. How?How?

With your usual username and password.

But also by enterin a code we'll send to your mobile..

PYou'll normally have to log in like this. Also when you consult account movements that are more than 90 days old.

When you access the app

You'll only notice any changes if you sign your operations by receiving a text message. How do I log in?How do I log in?

With your usual username and password.

But also by entering a code you'll get on your mobile.

Do you still have a code card?

Switch to Digital Signature because your code card won't work with PSD2.

If you don't check your Banco Sabadell accounts online:

You might not have activated your online banking service. Visit your branch so we can help you.

When can we see you?
Are you a company or a third party?

This information may interest you:

API channel technical documentation for TPPs

Access to the Banco Sabadell PSD2 Sandbox

Protocol to follow to use the contingency mechanism

Fall-back mechanism technical documentation

If you are a company or third party registered and authorised by the European Central Bank (ECB), a team of specialists will help you with any doubts you may have.

Contact for matters relating to the Sandbox: psd2.sandbox.soporte@redsys.es

Contact for matters relating to the production environment: psd2.hub.soporte@redsys.es

You can also call 917 282 321, from Monday to Saturday, from 8 am to 10 pm.

Frequently Asked Questions:

What happens if I don't activate my Digital Signature?

You won't be able to consult your accounts via our app or website. Remember your code card will stop working and it's very important for you to activate the Digital Signature via our app.

What should I do if I normally operate with a secondary card?

You'll have to register as a digital client and then download the app and activate your Digital Signature. Pop in to one of our branches and we'll help you. You can make an appointment here.

What if I'm a client of a foreign branch?

If you signed your contract with Banco Sabadell at a foreign branch outside Spain, switch to Digital Signature before 14 September. Find out how to do it.

Why should I keep the Banco Sabadell app updated?

Because the latest update for the app will contain all the security reinforcements required by the new directive. So you should make sure it's up-to-date to be able to use it properly.

What happens if I log into the app from a mobile phone that's not the one I normally use?

To make your accounts more secure, we'll ask you to enter an additional code that we'll send to the mobile phone you normally use to access the app. So, in addition to your usual username and password, you'll have to enter that additional code.

I use a password generator or token; what do I need to know?

Whenever you access our website, we'll ask you for a second code that will be generated by your token and you'll have to enter, in addition to authenticating your ID as normal.

More about PSD2:

What is PSD2?

This is Europe's revised Payment Services Directive. It has two main features: it increases the security of online payments by asking users for a second authentication code and also makes banking more competitive, which benefits customers. It also gives customers the chance to control who has access to their accounts and how they can access them.

The new open banking era

Open banking makes bank information available to third parties throughout the European Economic Area. It aims to optimise banking and give customers greater control over their financial data, which they can freely share with third parties by giving their specific consent. In turn, banks will be able to offer customers new, more personalised services. Remember that, whenever you want to transfer your data, you'll have to specifically authorise this. You can always withdraw your consent via our website.

Payment Initiation Service Providers (PISP) or Initiators

Payment Service Providers can initiate payments from any website or app. For instance, you can initiate a transfer via our app with an account at another bank. It's that easy.

Account Information Service Providers (AISP) or Aggregators

These provide an overview of your financial data, like in some currently available apps. Very soon, via our website and app, you'll be able to see all your finances at a glance to help you make the best financial decisions.